Shipping policy
Last updated: [9 October 2024]
At SLEET AE, we strive to provide our customers with a seamless shopping experience, including fast and reliable shipping. Please review our shipping policy below for information on delivery times, costs, and other important details.
1. Shipping Destinations
We currently ship our products to the following destinations:
- United Arab Emirates: Standard and expedited shipping available
2. Shipping Costs
Shipping cost depends on delivery time and location. So shipping cost will be calculated at checkout.
3. Shipping Times
Shipping time will be calculated at checkut
Order Cut-Off Time:
Orders received before 4:00 PM (GMT+04:00) Gulf Standard Time (Dubai)
Please note that these are estimated delivery times, and actual delivery may vary based on factors beyond our control, such as weather conditions, customs clearance, and courier delays.
4. Order Tracking
Once your order is dispatched, you will receive an email with a tracking number to monitor the status of your delivery. You can track your order directly through the courier's website or via your account on SLEET
5. Address Accuracy
To ensure successful delivery, please provide complete and accurate shipping information when placing your order. We are not responsible for packages that are lost, delayed, or returned due to incorrect or incomplete addresses.
If you realize you’ve made an error in your shipping details, please contact us immediately at snow@sleet.ae so we can attempt to correct it before the order is dispatched.
6. Shipping Delays
While we strive to meet our delivery estimates, there may be unforeseen circumstances that cause delays, such as public holidays, strikes, or extreme weather events. In such cases, we will do our best to inform you of any changes to your delivery timeline.
Contact Us
If you have any questions or concerns regarding shipping, please don’t hesitate to contact us:
CONTACT INFORMATION
Phone: +971 54 387 8731
Email: snow@sleet.ae
Address: Abu Dhabi, Zayed City 11111, United Arab Emirates.